About us
At CareComm Strategies, we believe communication is more than words — it’s the bridge that builds trust, strengthens teams, and drives lasting impact.
Founded by Carrie James Koenig, a communications executive with over 25 years of experience in healthcare and nonprofit leadership, CareComm Strategies helps organizations create clear, compassionate, and credible communication strategies that truly resonate.
Carrie has led patient experience initiatives, internal communications, and reputation management for multi-state healthcare systems, working with leaders and teams to transform the way organizations connect with both employees and customers. With a proven track record in service excellence, employee engagement, and strategic communication, she brings both executive-level insight and hands-on expertise to every project.
Our approach is rooted in three core principles:
- Clear: Messages that cut through complexity and inspire action.
- Compassionate: Communication that shows genuine care for employees, patients, and stakeholders.
- Credible: Trusted strategies backed by experience, data, and results.
Whether through consulting, training, or speaking engagements, CareComm Strategies is dedicated to helping organizations elevate communication, strengthen cultures, and deliver exceptional service experiences.
Because when communication is done well, people don’t just hear it — they feel it.
Our guiding principles
At CareComm Strategies, our guiding principles and values are the foundation of our work:
Clarity: We deliver communications that cut through the noise with purpose, precision, and simplicity.
Compassion: We lead with empathy, ensuring every message reflects care, respect, and understanding.
Credibility: We build trust by being transparent, ethical, and consistent in everything we do.
Service Excellence: We strive to exceed expectations — for patients, employees, and organizations — with communications that elevate experiences.
Engagement: We believe that communication strengthens culture by fostering wellness, belonging, and retention.
Measurable Impact: We measure success by the positive difference our work makes for people, organizations, and communities.
Our expertise
CareComm Strategies brings deep expertise in several key areas:
Internal Communications & Engagement: Connect employees to mission, culture, and well-being. Lead change management and engagement campaigns. Boost retention through clear, compassionate communication.
Patient Experience: Deliver service excellence through every touchpoint. Build trust and strengthen organizational reputation. Align culture with exceptional patient and customer experiences.
Strategic Communication & Executive Counsel: Guide leaders through high-stakes messaging. Enhance executive visibility and thought leadership. Translate insights into actionable storytelling.
Training & Development: Facilitate DiSC assessments and leadership workshops. Train teams in effective communication and engagement strategies.
Healthcare & Nonprofit Expertise: Deep understanding of mission-driven organizations. Proven track record leading cross-functional teams in multi-site operations.
Clear. Compassionate. Credible.
CareComm Strategies delivers executive-level communication solutions that are clear, compassionate, and credible — combining deep healthcare expertise, human-centered strategy, and measurable impact to transform employee engagement, patient experience, and organizational culture.